Uploading Returns
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      3. Uploading Returns

      Can I Upload a Password Protected Tax Return?

      Yes you certainly can! To do so, follow the steps below:

      1. Proceed to upload as usual, instructions provided here.

      2. Once a file has been selected to upload, our system will automatically detect that the file contains a password.

      3. Upon entering the password, you can continue to upload as usual!

       

      Troubleshooting:

      • I am entering my password but the software says it is incorrect?
        • We recommend opening the file on your desktop and double checking that you are able to open it on your end!
      • The file does open on my end but the software is saying that the password is incorrect. 
        • If you are comfortable doing so, we have linked a resource below that details how to remove a password using AdobePDF.
        • How to Unlock a PDF