Why did my Upload Fail?

Approximately what time was the upload attempted?

• There may have been an issue with our servers, so please try uploading again. If this doesn't work, we suggest logging out and back in and then trying to re-upload.

What browser is being used?

• Typically, Holistiplan works best when accessed through Google Chrome or Firefox, though all browsers are supported. Try using a different browser to see if it allows the upload.

What is the file size of the document? 

• If the file size is over 50 MB, our software will not accept it. Please refer to this article for more information on how to condense your file.
• Our software only accepts documents that are in a PDF format. If your file is not a PDF, you will need to convert it into this file type.

Is the file corrupted?

• If you are able to open the file on your computer, try selecting the 'Print' option and in the drop-down select 'Save as a PDF'. 
• Printing out a physical copy of the return and rescanning the pages to create a new file may also help.

If none of these options worked for you:

• Please reach out to our support team at support@holistiplan.com. We will be happy to assist in any way we can.
  • To help us assess the issue, please attach a screenshot of your console, along with a screenshot of the network tab, accessible via that same page.

• • To view your console: 
    • "Cmd + Option + J" (on a Mac) or "Ctrl +Shift +J" (on Windows).
    • Your console should look as follows:
      
      
      
      
• Additionally, please include screenshots of any error messages you have received, as well as the screenshots from the troubleshooting options listed above.